CLERK: Hi, Mr. Gordon. We’ll just get you checked in here and discuss options. For the oil change, we have standard oil, high mileage, and our premium full synthetic blend.
ME: I’ll take full synthetic.
CLERK: Okay, good choice. We’ve got your cabin air filter here, it’s a bit dirty, as you can see. Want it replaced?
ME: Sure.
CLERK: Great, this is going well. While we’re talking filters, your engine air filter, fuel filter, and transmission filter are a bit old. Would you like any of those replaced as well?
ME: Do all of them.
CLERK: Wow, no one’s ever said that before. You don’t play games. So, uh … let’s talk about your engine health.
ME: Yeah, let’s do that.
CLERK: Really? Excellent. We can do an engine diagnostic test, radiator coolant fluid exchange, and a serpentine belt and radiator hose replacement.
ME: Replace every belt and hose.
CLERK: I’ve never gotten this far. This is thrilling. Why can’t more customers be like you? Uh, okay… I’ve lost my place here. Having trouble concentrating.
ME: You like it when I say yes to add-ons, don’t you?
CLERK: I absolutely love it.
ME: You just want to up-sell me on every part of the car, the fluids, the suspension, the tires?
CLERK: I want it all.
ME: You want to tell your boss that I just came in for an oil change and left with a $3,700 bill without even the courtesy of putting one of those plastic NEXT OIL CHANGE DATE stickers on my windshield?
CLERK: You don’t know how badly I want that.
ME: I bet you even want me to replace incredibly specific parts that no one’s ever asked for before, like the gas cap?
CLERK: Yes, we do sell gas caps, we do sell gas caps.
ME: And tightening my battery connections?
CLERK: Yes, for sure, we can totally tighten your battery connections.
ME: But they don’t need it, do they?
CLERK: No, they don’t. Not unless the last guy didn’t tighten them after untightening them.
ME: And my cabin air filter wasn’t actually that dirty, was it?
CLERK: Not at all. We dunk them in dust before showing you.
ME: You just want to sell my car back to me part by part and then close the garage and celebrate by spraying synthetic blend everywhere, don’t you?
CLERK: Correct. I want that more than anything. I want to take everything from you and then not even offer you our horrible lobby coffee.
ME: Okay then. I’ll just take the regular oil change with whatever one’s cheapest.
CLERK: Sounds good. That’ll be $39.95.